Your satisfaction is our priority. We offer hassle-free returns and exchanges within 7 days.
Return items within 7 days of delivery
Simple return process via phone or email
Get complete refund for eligible returns
Exchange for same value or higher
Reach out via phone, email, or WhatsApp within 7 days of delivery with your order number.
Our team will review your request and provide return instructions if approved.
Ship the item back as instructed. Refund processed within 5-7 days after inspection.
We offer exchanges for products of equal or higher value within 7 days of delivery. The exchange process is similar to returns.
Exchange your product for another item of the same value at no additional cost. We will arrange pickup of the original item and delivery of the new one.
Want to exchange for a higher-priced item? Simply pay the price difference and we'll process the exchange. Shipping is free for the new item.
Need a different size or color? Contact us and we'll arrange a free exchange if the item is available in stock.
Once we receive your returned item, our team will inspect it within 2-3 business days to ensure it meets return eligibility criteria.
If approved, refunds are processed within 5-7 business days and credited to your original payment method. For COD orders, we can issue a bank transfer.
Full product price will be refunded. If the return is due to customer preference (not product defect), return shipping costs are deducted from the refund.
You will receive email and SMS notifications at each stage of the return and refund process.
If you receive a damaged or defective product, we sincerely apologize. Please follow these steps for immediate resolution:
Contact us immediately within 24 hours of delivery. Take clear photos of the damaged/defective product and packaging.
We will arrange for immediate pickup of the damaged item and send you a replacement at no additional cost.
If you prefer a refund instead of replacement, we will process a full refund within 2-3 business days after pickup.
Return Shipping: For returns due to product defects or our error, we cover return shipping costs. For other returns, return shipping is the customer's responsibility.
Proof of Purchase: Please keep your invoice/receipt safe as it is required for processing returns and exchanges.
Inspection Photos: We may request photos of the product before approving a return to verify its condition.
Original Packaging: Please pack the item securely in its original packaging to prevent damage during return shipment.
Special Cases: In case of disputes or special circumstances, our customer support team will work with you to find a fair resolution.
Our customer support team is ready to assist you with returns and exchanges.
